PC2ME - The lightweight version of Files2Phones

control your desktop computer from your iPhone or iPod touch, when you need it, wherever you are.

Support

Please verify your setup by reading our System Requirements.

If your question is not addressed in Resources and Help, you can email support@pc2me.net

Resources and Help

We offer the following online resources to help you work with PC2Me.

FAQ - Frequently Asked Questions, answers to commonly asked questions about the PC2Me product.
PC2Me Guide. This is the User and Reference guide for the PC2Me Access Server (the PC software).
PC2Me iPhone Help. This is the Help PC2Me from the iPhone or iPod touch.
Touchscreen Controls. How to control your desktop using the iPhone touchscreen.

Specific technical articles:

Firewalls FAQ, with information about configuring firewalls and security products for use with Files2Phones. The material also applies to PC2Me.

Helpful tools:

http://iphonenetworktest.com - Test your iPhone bandwidth if you are having trouble remotely controlling your desktop. We suggest that you bookmark this site.

Support Contacts

Show Hours

Support Room: click the graphic below for online chat with live reps here in the USA.
E-mail: support@pc2me.net. Please set your email filters to allow all mail from 1stWorks.com and pc2me.net. Be sure to check your spam or junk mailboxes for replies from us.
If you forgot what it was like to drive into a gas station and have the attendant ask you if you would like to have the oil-level checked and the windshield washed, try our support for a guided tour of the installation and operation of PC2ME.
Just call (954)474-0660, (508)541-6781, (508)877-0446 or (660)668-3032 (9AM-9PM EST 7 Days a week).

or, leave a voicemail message at: 508-877-0446.

Updates

Current Revision: 3.20.004.
For update contents, see Revision history

System Requirements

System requirements for the PC2Me Access Server are:

PC2Me Access Server is available for Windows XP, 2000, and Vista 32-bit on a PC, or on an Intel Mac in a Windows partition (such as Parallels Desktop, VMWare Fusion or Bootcamp).
We recommend a minimum of 512K RAM and a broadband Internet connection, although actual requirements vary depending on your file size and the number of concurrent viewers.
PC2Me Access Server must be able to sustain a continuous TCP connection through outgoing ports, which is allowed by most personal firewalls and routers. It is not necessary to "open incoming ports", although in some cases it may provide faster service. See Connecting Online-Direct.
Sleep mode. Set your computer so that it does not go to sleep.
Screen saver password. In Vista, set your computer so that your screen saver does not require a password. In XP or W2K, your PC2ME password is sufficient to temporarily unlock your computer until you exit the application.

System requirements for the remote access device are:

Remote access requires Safari on an iPhone or iPod touch, with recent updates applied, minimum iPhone/iPod firmware level is 1.1.4, firmware level 2.0 strongly recommended.